Richard on the most underrated skill in sales and in life: knowing when to stop talking, ask one more question, and actually listen.

Average is the real enemy, not failure. Richard on the lie of good enough, and how to hold a funeral for your average self this week.

Richard, a lifelong fisherman, tells the story of The Old Man and the Sea for Labor Day: eighty four days of nothing, the fight of a lifetime, and why the work still counts.